SERVICE
After sales service

Solutions to common problems FAQ


-2.4G Hz MICE


-Why my mouse is not working?

1. Make sure the device is turned on.

2. Please plug the receiver into the USB port.

3. If the computer can not recognize the receiver, please re-plug it.

4. Check whether the battery is installed correctly or not.

5. Maybe happen to a low battery, please change a new one.


-Why can not mouse arrow move?

1.Using the mouse on the mouse pad.

2.Try the mouse on the paper to check if there was the special surface.


-Why does the mouse arrow flicker?

1.Try to use it on a different surface.

2.Clean the sensor on the bottom of the mouse if it was dirty.


-Do I need to unplug the receiver and switch off the mouse when the work is finished?

Delux mouse has intelligent power-saving function to extend the battery life. Don’t worry.


-When to change a new battery?

1.If the low battery indicator blinks, please put in a new battery.


-2.4GHz Keyboard


-Why the keyboard is not working?

1. Make sure the device is turned on.

2. Please plug the receiver into the USB port.

3. If your computer can not recognize the receiver, please re-plug it.

4. Check the battery whether is installed correctly or not.

5. Maybe happen to a low battery, please change a new one.


-Do I need to unplug the receiver and switch off the mouse when the work is finished.

1.Delux keyboard has intelligent power-saving function to extend the battery life. Don’t worry.


-How can I re-connect the wireless combo?

1.Please make sure the batteries are correctly built in. After the receivers are put in, please wait for a while. Then press ‘ESC+K’ on the keyboard and ‘Left+Middle+Right’ on the mouse at the same time.Sometimes, you have to press ‘ESC+K’ on the keyboard and ‘Middle+Right’ on the mouse due to different telechips.

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